Staff Attitude & Customer Service - much to be desired!

Earlier today I visited your Pinetown store to purchase some 90ml Duram paint samples. The Ceres Cherry was in order, but all 3 remaining pots of the Ceres Blush were only half full! I am aware that this sometimes happens when the filling machines need to be recalibrated. However - the attitudes of the "gentlemen" staff members behind the paint counter leave a lot to be desired!

They couldn't top up one of the sample pots because then they would have one less to sell!!! Really??!! I am perfectly aware that any defects etc would be claimed back from Duram Nor could they give me a discount for 2 pots so that I could pay R35 for the correct 90ml, as marked on the container.

Most troubling was that the defective paints were put right back on the shelf - to con the next unsuspecting customer! And also the "shrug shoulers" and f&*% the customer attitude of the staff. This is not the first time I have had the same sort of attitude from the Pinetown staff, but I won't come acrosss it again; because this is the very last time I will ever step foot into this store!

I suggest all your floor managers pay a visit to Build It to find out how customers SHOULD be treated