*********** staff at Builders Warehouse

I made an online purchase on the 29th of February 2024 (order number ***) and was that the payment has failed on Builders side. I sent proof of payment, that shows the money went off on my account and was advised a refund will take place within 7 days. After countless calls and emails, I have still not received the goods or the refund and being sent from pillar to post. I am very unhappy with the service received as well as the incompetence of the staff at Head office. I've spoken to Anele, Limpho Khoabane, Nolubabalo Mazomba and not one of them can give me an answer to when I'll be refunded or if the products will be delivered. It's been 3 weeks already that my project is stagnant because of of *********** staff and system issues...