1 reviews | Active since Nov 2012
South gate builders express refusing to exchange a faulty gas heater
On 3 June 2018 I bought a Goldair 3 panel gas heater model no GGH 42 BA Upon calling today to report that the heater is not working and I needy to exchange it a rude lady on the line said" you can't change it " and cut the phone in my ear I will go as high as to the CEO or franchise owner to have this issue addressed
Hi Pam,
Thank you for your feedback.
I'm sorry for the service that you've received from our South Gate store. This is certainly not the type of experience we'd want you to have.
We take all concerns very seriously and can assure you that your feedback will be investigated.
I'll follow up with the relevant department regarding your faulty gas heater and the service that you've received.
As soon as I've received feedback, I'll revert back to you.
Regards,
Ivor
Hi Pam,
Thank you for your feedback.
I'm sorry for the service that you've received from our South Gate store. This is certainly not the type of experience we'd want you to have.
We take all concerns very seriously and can assure you that your feedback will be investigated.
I'll follow up with the relevant department regarding your faulty gas heater and the service that you've received.
As soon as I've received feedback, I'll revert back to you.
Regards,
Ivor