South Coast MAll Builders Express LACK OF CUSTOMER CARE/AFTER SALES.

Last year December2022, I received a Magneto spotlight as a gift from a friend. I was brought up you never ask, how much did you pay for my gift? my friend. I did not use the spotlight until September this year. I noticed the light should be much brighter. I connected the charger and after a couple of hours, the was still no- improvement result. I took it to builders and asked them to please check it out....THE PERSON ON THE CUSTOMER COUNTER AGREED!!! YES HE CAN SEE the cable and the spotlight was hardly used.

BUT!! They cannot help me without a slip. I went to the shelf and noticed it is a very expensive price, for me as a pensioner in any case, and realised I cannot buy a new one AND THEN there is a possibility!! if I also do not use it regularly history will repeat itself-product-wise. They refused to help me I asked them look on the person's profile who bought it as a present to me, because they moved and I don't want to bother him, They said they only keep 90 days history. Not their problem. I then asked can they then please send it to MAGNETO, because THEY DON'T LOSE MONEY IN THE PROCESS, THEY HELP A CUSTOMER. BUILDERS EXPRESS SOUTH COAST MALL REFUSED the request. ALL of the above is the reason I will spread the bad customer care from BUILRDERS EXPRESS SHELLY BEACH and encourage the public to rather BUY FROM GAME store, in the same MALL. GAME- A L W A Y S walk the extra mile even if the product is out of guarantee, they offer to send it to the supplier for a quotation to fix. When I was in marketing IT WAS MORE IMPORTANT TO KEEP A CUSTOMER HAPPY , offering A SERVICE, instead of making a fuss about a slip. Keeping a customer happy by doing your job and sent the product to the supplier ALWAYS BENEFIT YOUR STORE because of the WORD OF MOUTH ADVERTISING.

IF you have common sense and experience in retail, specially managing a store, you would know, a bad customer SHARE his bad experience WITH 100 people, with BAD WORD OF MOUTH advertising.... and a happy customer share with 10 people his positive advertising. As per statistics.

A store manager who is hands on will realise that, THAT his store will benefit extremely good from that 10 good reviews. Keeping in mind he don't lose by sending a faulty product to the supplier for a quote, he will gain 10 more clients. NEEDLESS TO SAY - I will never buy from BUILDERS EXPRESS SOUTH COAST MALL IN SHELLY BEACH. This kind of attitude sadly impact on the name of the product. I will without a doubt spread the word BECAUSE OF BAD AFTERSALE SERVICE DON'T BUY MAGNETO. Buy from the competition.