DT
Dominique T

1 reviews | Active since Dec 2024

17 Dec 2024, 11:15

"sorry the website is out of date" NOT MY PROBLEM!!!

Builders warehouse Emalahleni (Witbank), this is absolutely PATHETIC.

YOUR website, CURRENTLY, has 80% shade cloth marked at R89pm in green and black. the floor staff says it's R105.

YOUR website CURRENTLY, has Sephaku 32.5N Cement (50kg) marked at R98 per bag, with 7632 bags in stock. The floor staff simply says they have no cement stock and the website is out dated!

"the website is out dated" NOT MY PROBLEM!!! then this is false advertising!!! And this is not the first time that the Witbank branch floor staff have refused to honour the website's prices. I have screen shots that show date and time.

perhaps you don't have a stock management system in place that gives the web developer updated info? perhaps the web developer is slow to correct details? perhaps stores do not update the web developer on a daily basis? perhaps the staff at the Witbank branch just don't feel like working?

Whatever the "perhaps" reason is, IT'S STILL NOT MY PROBLEM.

Just remember, you are not the only gig in town.

0
Replies (2)
Builders Warehouse
Builders Warehouse's reply17 Dec 2024, 11:25
Official
Hi Dominique, 

Thank you for bringing this to our attention. 

I am so sorry for the level of service you have received as well as the inconvenience caused to you. 

The pricing on the website is the correct for the Shade cloth. I would advise you to place the order online for collection and just go to store after 90 minutes to collect the order. 

I will check on the cement for you. JF 
Builders Warehouse
Builders Warehouse's reply18 Dec 2024, 14:54
Official
Hi Dominique, 

I just got feedback from our Emalahleni store and they have the cement available for you. 

We do apologize for the inconvenience caused . JF