GS
Gavin S
1 reviews | Active since Aug 2013
30 Jun 2015, 15:47
Sold my material after I already paid for it
Yesterday morning I bought a single sheet of shutterboard from Ian at the building section. Ian showed me what the boards looked like and I inspected them myself. I paid for it and also for delivery. The next day I phoned to ask where my delivery is and Ian isn't in but Ronnie tells me they sold my stock to someone else. His excuse is \theyre very popular". Obviously I am very angry as I have been waiting for 2 days. i have taken off work to do these repairs and need the material I paid for. Ronnie tells me he will get his guy to bring me a board from another branch by 14:00 latest. I continue to wait patiently"
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Builders Warehouse's replyOfficial
30 Jun 2015, 17:00Hello Gavinsher,
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
I further wish to thank you for bringing this matter to our attention.
Kind Regards
Anericia Campbell
Customer Care Agent
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
I further wish to thank you for bringing this matter to our attention.
Kind Regards
Anericia Campbell
Customer Care Agent
Builders Warehouse's reply30 Jun 2015, 17:00
Official
Hello Gavinsher,
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
I further wish to thank you for bringing this matter to our attention.
Kind Regards
Anericia Campbell
Customer Care Agent
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
I further wish to thank you for bringing this matter to our attention.
Kind Regards
Anericia Campbell
Customer Care Agent