DE
Debbie E
1 reviews | Active since Jan 2010
05 Jan 2016, 22:55
Solar lights
We received a solar light as a Christmas gift. Unfortunately it only worked twice. When I returned it to the store they refused to replace it because I did not have the till slip. I tried to explain that it was a gift and therefore did not have the slip. I asked to speak to a manager, but he refused to come to the returns counter.<br> <br> I did contact the person that gave us the light, but she no longer has the slip.<br> <br> This should be a warning to anybody purchasing 'gifts' from Builders Warehouse to ensure that they include the till slip with the gift, just in case it has to be returned for whatever reason, or not to purchase gifts if they not prepared to hand over the till slips.<br>
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Replies (1)Builders Warehouse's replyOfficial
06 Jan 2016, 09:56Hello erasmusd,
Thank you for your feedback.
I'm sorry for the service that you have received from our Constantiaberg branch, I can assure you that this is not the type of experience that we would want for you as our customer.
I have brought this matter to the relevant parties attention at store to get this matter looked into.
Have a wonderful day.
Regards,
Labeeqah Mallie
Builders Customer Contact Centre Agent
Thank you for your feedback.
I'm sorry for the service that you have received from our Constantiaberg branch, I can assure you that this is not the type of experience that we would want for you as our customer.
I have brought this matter to the relevant parties attention at store to get this matter looked into.
Have a wonderful day.
Regards,
Labeeqah Mallie
Builders Customer Contact Centre Agent
Builders Warehouse's reply06 Jan 2016, 09:56
Official
Hello erasmusd,
Thank you for your feedback.
I'm sorry for the service that you have received from our Constantiaberg branch, I can assure you that this is not the type of experience that we would want for you as our customer.
I have brought this matter to the relevant parties attention at store to get this matter looked into.
Have a wonderful day.
Regards,
Labeeqah Mallie
Builders Customer Contact Centre Agent
Thank you for your feedback.
I'm sorry for the service that you have received from our Constantiaberg branch, I can assure you that this is not the type of experience that we would want for you as our customer.
I have brought this matter to the relevant parties attention at store to get this matter looked into.
Have a wonderful day.
Regards,
Labeeqah Mallie
Builders Customer Contact Centre Agent
