WC
Wayne C
1 reviews | Active since Mar 2009
11 Sept 2020, 17:15
Social distancing for phone calls....only from Builders!
Pathetic! Using Covid19 as an excuse for bad service!!! You try and use their website to query a product, it cannot be found. You call them and the recording say that because of social distancing, the call may tke longer to be attended to.....social distancing? On a phone call????
what a joke!
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Replies (1)
Builders Warehouse's replyOfficial
12 Sept 2020, 16:25Hi Wayne,
Thanks for your feedback.
I'm truly sorry to hear about the experience you had. We wouldn't want this for any of our customers, however due to the restrictions as a result of COVID, we'll continue striving to give you our best no matter the situation as it stands till further notice.
Please send us the details of your query on a private reply including your full name, contact, and email address. I'll make sure you receive feedback as soon as possible.
Thanks for making us aware of how you feel, looking forward to your private reply to further assist.
Regards,
Joshua
Thanks for your feedback.
I'm truly sorry to hear about the experience you had. We wouldn't want this for any of our customers, however due to the restrictions as a result of COVID, we'll continue striving to give you our best no matter the situation as it stands till further notice.
Please send us the details of your query on a private reply including your full name, contact, and email address. I'll make sure you receive feedback as soon as possible.
Thanks for making us aware of how you feel, looking forward to your private reply to further assist.
Regards,
Joshua
Builders Warehouse's reply12 Sept 2020, 16:25
Official
Hi Wayne,
Thanks for your feedback.
I'm truly sorry to hear about the experience you had. We wouldn't want this for any of our customers, however due to the restrictions as a result of COVID, we'll continue striving to give you our best no matter the situation as it stands till further notice.
Please send us the details of your query on a private reply including your full name, contact, and email address. I'll make sure you receive feedback as soon as possible.
Thanks for making us aware of how you feel, looking forward to your private reply to further assist.
Regards,
Joshua
Thanks for your feedback.
I'm truly sorry to hear about the experience you had. We wouldn't want this for any of our customers, however due to the restrictions as a result of COVID, we'll continue striving to give you our best no matter the situation as it stands till further notice.
Please send us the details of your query on a private reply including your full name, contact, and email address. I'll make sure you receive feedback as soon as possible.
Thanks for making us aware of how you feel, looking forward to your private reply to further assist.
Regards,
Joshua