significant price discrepancy

I am writing to express my disappointment with a recent purchase I made at your Builders store in Fourways. On 15 Sep 202, I visited your store with the intention of purchasing four ceiling lights at R370 each. Unfortunately, I discovered that only three lights were available in-store.

The store attendant informed me that I could purchase the remaining light online. However, when I visited your online store, I was surprised to find that the same light was being sold for R200 less.

Given this significant price discrepancy, I decided to return the three lights I had purchased in-store. To my dismay, I was informed that returns were not possible because I intended to purchase the fourth light online at a lower price.

I believe this policy is unfair and inconsistent. As a loyal customer of Builders, I expect a more transparent and accommodating approach to returns. I would appreciate it if you could reconsider your policy in this instance and allow me to return the three lights.

Thank you for your prompt attention to this matter.

Sincerely, Alinda Spencer ***