TP
Trever P

1 reviews | Active since Mar 2009

20 Oct 2016, 14:57

ShowerLESS!!

<p> Bought a 900mm x 900mm shower from builders on special and revamped my shower to those specs, i discovered that my wife hjad bought the quadrant and not the corner shower, contacted builders and explanined the story, they advised I could swop the shower, took quadrant shower to closest branch (Mall@Carnival), they did not have corner unit in stock, Zweli sourced me one from boksburg and would call me when it arrived, I never received the call, went to collect the shower and advised Zweli that it was not the same make and the shower showed 885mm X 885mm, Zweli insisted that it was the right shower and that it was actually 900x900, after informing Zweli several times that this is the incorrect one, I took the shower to see fitting and it does not fit, called Zweli, sent him the advertisment of the shower i originally wanted and he said he would check, he called me back and still continued to insist it was that same one, although the names are different. he then proceeded to tell me that the one i wanted has been discontinued (its not even a month since it was advertised). he now told me that there is nothing he can do except give me a refund. where do i now find a shower for 900x900 at the price i originally paid. this is unacceptable and I want the 900x900 shower and refuse to deal with Zwel because he is just a bull****er</p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply20 Oct 2016, 15:31
Official

Good Afternoon Trever,

Thank you for your feedback.

Firstly I would like to apologise for the experience that you received from our Carnival store.


This matter will be brought to the relevant parties attention for them to ensure that corrective measures are put in place.

I would also like to thank you for taking the time to bring this to our attention in order to address the issue at hand.


Regards,
Labeeqah Mallie
Customer Service Agent

Best regards,