1 reviews | Active since Aug 2024
SHOCKINGLY BAD SERVICE FROM BUILDER'S WAREHOUSE ONLINE STORE
We live in Harrismith and naturally a lot of items I order online. On 9 July 2024 I ordered a Megamaster Combustion Fireplace on the online store. After 3 attempts of going through the process and paying the system kept on giving the message pending. On 10/07/2024 I received a refund for the one payment made. Since 10/07/2024 I have been speaking to various Complaints Dept Employees to refund the R33 196-00 owed to me!! I have had to complete a pack of documents, my online account has been credited which I have re-iterated I do not need! I need the money in my bank account!! IT IS A MONTH AND STILL THE MATTER HAS BEEN REFERRED TO A FACELESS MANAGER, who is too lazy or just not interested to assist. I have a small business and this is not small change!!
Thank you for getting in touch.
I'm sorry for the service you've received.
We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
We'll ensure that the necessary steps are taken to better the experience for you.
I'll follow up on this and we'll be in touch.
Kind regards,
AO
Thank you for getting in touch.
I'm sorry for the service you've received.
We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
We'll ensure that the necessary steps are taken to better the experience for you.
I'll follow up on this and we'll be in touch.
Kind regards,
AO
I understand your frustration and I'm sorry for the inconvenience caused.
We'll liaise with our team and put corrective measures in place to ensure this doesn't happen again.
If you need anything else, let us know.
Kind regards,
AO
I understand your frustration and I'm sorry for the inconvenience caused.
We'll liaise with our team and put corrective measures in place to ensure this doesn't happen again.
If you need anything else, let us know.
Kind regards,
AO