Shocking Service

Today I was forced to enter Builders Warehouse, Centurion, after a horrific experience in 2021. I refused to go there but today I went there to enquire about Air Fryer Liners. Firstly I was sent to the Appliance Section and asked someone if they stocked this and was told NO. I approached the "Enquiries Desk' to ask if the lady knew if they had any. Well the lady there was so busy on the cellphone and paid absolutely no attention to any clients. When she had finally completed what she was doing she looked at me with no interest at all and after I posed my question went on to call somebody to come and assist me. I was then asked to follow another gentleman and lady who took me back and showed my Air Fryers as they though I wanted to purchase an Air Fryer.

Really Builders Warehouse Centurion is that the best service yo ca deliver? I see nothing has improved at that store and the service has become worse that is why I avoid any Builders Warehouse as they are not interested in any kind of assistance but their phones are the most important item in their lives.

You should ban the use of private cellphones during working hours if you want clients and teach your personnel to assist and not let your clients look for staff to enquire about products. Maybe if Management "Lead by Example" and are seen to show interest in improving the experience, you will get much better reviews!