SHOCKING SERVICE BUILDERS EXPRESS STELLENBOSCH.

I had an very bad experience with BUILDERS EXPRESS STELLENBOSCH , I PURCHASED A GOLDENAIR AIRCON AT THEIR SOMERSET WEST BRANCH , WHEN THE CHARGING PORT BROKE I RETURNED IT TO THE CLOSEST STORE , THE STORE MANAGER WAS ABUSIVE AND ARROGANT , HE TOLD ME IF U HAVE NO PROOF OF PURCHASE , JUST CHUCK THE PRODUCT IN THE DUSTBIN , AFTER NUMEROUS EMAILS THEY MADE ALOT OF BULL**** PROMISES , I GAVE THEM THE DATE OF PURCHASE , BRANCH OF BEX AND CARD NUMBER .....NOW THEY CLAIM THEY CANT FIND THE TRANSACTIONS , SO THEY SHIFTED THE BLAME ONTO ME SAYING I NEED TO BRING A STATEMENT FROM MY BANK , HERE IS THERE RESPONSES pologies for the delay.

Thank you for your feedback.

This is concerning and we have liaised with our team to improve customer experience.

We would like to assist you with this. However, we do need proof of purchase, even if it's a statement showing the transaction.

We can check with our team at the branch where you purchased the item for the receipt and possibly send the item for assessment.

Looking forward to your response.

I WOULD ADVISE STELLENBOSCH PUBLIC NOT TO SUPPORT THIS BUSINESS, THEY MAKE MAKE YOU FEEL LIKE A ******** FOR TAKING BACK A mere R500 PURCHASE THATS FAULTY , I AM SO DISGUSTED WITH BEX , MASS MART AND THEIR MANAGEMENT AND CUSTOMER SERVICE IT STINKS.