Shocking service and product knowledge at Builders Express Gift Acres

<p>I quickly had to pop in to Builders Express Gift Acres to buy 1x 20l paint, 1x 5l brick sealer and a paintbrush, that is all. The lady that assisted me at the paint station was friendly but had NO product knowledge. I had to tell her that the Duram Endure Fine Texture paint had name changes (as I was informed at Builders Warehouse Centurion) and that the colour of the Granite and Coastal Sky should be the same. I did not want to buy the wrong colour so I had to ask her who she could phone regarding this. The Duram Rep did not answer, and 2 other people did not have a clue. So how is that possible? She did not want to phone one of the other Builders Warehouses for some reason. </p> <p>I decided I had to buy it as the painters at my house is on a tight schedule, especially this time of year and I cannot have them wait another day for paint I can only buy after work. </p> <p> </p> <p>Not only was the only Duram Coastal Sky not on the system, but indeed on the shelf, but it was cellotaped at the top and the bottom was scratched badly, making me think someone has returned it and I am stuck with a subpar product. The colour is indeed different to that of the Granite. So what now?</p> <p> </p> <p>There was also no bar code on the product which delayed me even further as the lady at the till had to run back and forth getting codes (twice the wrong code for double the price). </p> <p> </p> <p>I will not go back there. What does it help that people work there but do not have a clue what is going on, how products work and have to check the back of cans to see what finish it will be. I can also do that. My 10 minute max trip turned into more than an hour wasted.</p>