Shocking service

I have been to builders to buy a few items with delivery. We needed tiles, builders Rivonia had advertised this tile that is on special, we decided we like it and wanted to purchase it, the sales man says he has no stock, we then take another tile which is much more expensive, and ask him does he have stock, he said yes we do. So he does our quotation for our things we needed. We then go to the teller to pay, her name was Mbhoni Mthombeni who does not even know how to greet or smile. We payed and asked her when will we get delivery, she just ignored us, and called for the next customer. The next morning we get a call from builders to inform us that delivery will be made, but they out of stock with the tiles and only have half the quantity. So they will deliver half and a manager will call us. The manager ( Kelobokile) did call only after the delivery was made with half the tiles informing us that they don’t have stock and no branch has stock so we have to wait till the supplier has stock and delivers. But the problem is my tiler is only working by me for a certain period. I had explained this to her. She then asks us to come to the store to sort the issue out. We must now go all the way back to the store to sort out an issue that could have been resolved there and then. Surely you can see on the system if you have stock or not? This service we received is just shocking and did not expect it from builders.