Shocking service

Well I have no words You deal with a big company thinking they care and will do the right things but never what you think Bought very expensive tool set because it has a life time warranty only to find that all the ever got is excuses and stories and then make it your problem No don’t know about anyone else but it you have warranty for like that exactly what the mean but all builders does is make your like impossible and think you going to give up Well that won’t happen with me First they say where is your invoice when they the only company that sells the product but after making this clear the back down and then take in the failed good Then come back to you and tell you they have no stock . Tell me how do you never have stock we everything at builders is at a premium price and alway have excused then they should refund you the full amount for the product if they don’t have something but they don’t tell you they will come back to you and never do If you follow up they tell you they still waiting for the stock It’s been month and same song gets sung Enough is enough now Either the take from there new stock or refund me Let’s see if they will even react to this