Shocking Service
<p>I have never experienced such shocking service in my life. Firstly there is never anyone to assist and when you find someone they send you to 4 or 5 different people. When you finally get the right person, they mess up your order and you have to make 3 trips back over 2 days to fetch a simple piece of 3m pine that was ordered to be cut into 4 strips. And then the order is wrong anyway! Not impressed at all!</p>
Hi Michelle,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Best regards,
Hi Michelle,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Best regards,