Shocking horrible service from a company call center

I called Builders and was put through to their call center. I spoke to a gentleman named Renia or something like that. I'm still asking myself as to how he's still sitting in that chair when he does not at one bit have customer service integrity. He was very rude in a way that, i would not recommend them to any company or anyone. I am shocked because, there are a lot of companies that offer the same things and even with more but, because at some point you want to source out different things. I thank GOD that i did not go ahead with what i was planning because, it would have been the biggest regret.