CB
Charl B

1 reviews | Active since Apr 2015

03 Feb 2019, 09:37

Shocking and consistently poor service.

This is my standard Builders Centurion experience: I will look for someone to help only to find staff standing in groups, annoyed that you are interrupting their chat time with each other. The response is usually a blank stair with no clue what you are asking, or they point a finger in a direction and say you should go ask the people working in another department, only to be met with the same annoyance and blank stairs. Managers unwilling to help, as they just point you to the staff. Today the security asked if she could have one of the beers she saw in my boot as she was checking the stock on my way out! That was the final straw, and I mean it when I say I will never return.

0
Replies (2)
Builders Warehouse
Builders Warehouse's reply03 Feb 2019, 10:01
Official
Hi Charl

Thank you for bringing this matter to our attention.

I'm sorry for the service that you received when visiting our Centurion store. This isn't the experience we want you to have when shopping with us.

I will be calling you shortly with regards to this.

Kind Regards
Kurt 
CB
Charl B's update03 Feb 2019, 10:27
Reviewer Update
There must be something wrong with the lines, you tried twice to call but the line just cuts out