1 reviews | Active since Jan 2013
Shelf to till price increased
It seems to be the norm in Builders Warehouse, for items to undergo a sometimes drastic price increase from the shelf to the till. Not isolated to one specific branch either, had numerous issues in Centurion, Atturbury and Randburg. Brining it under the attention of management, only result in them telling you some mystery story about how it is impossible to always check the pricing, and that this is an isolated case.<br> <br> On a different note, more than once, I had brought under the attention of Randburg BW management, that the Grip line of large metal measuring squares, isn't in fact, square!! Neither is the marked measurements accurate nor consistent on both sides. This turned a woodworking project into a massive headache. Management promised to follow up on the matter, yet BW is still selling inaccurate measuring equipment.
Thank you for your request.
Firstly allow me to apologize for the poor service experienced at our store (Builders Randburg). This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager to address.
Regards,
Bronwynne Nel
Thank you for your request.
Firstly allow me to apologize for the poor service experienced at our store (Builders Randburg). This is definitely not the type of experience, we want our customers to have.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business. We will ensure that your feedback is taken to the relevant departmental manager to address.
Regards,
Bronwynne Nel
