Shame on Builders Warehouse

I placed an online order for a gift on 7 November, the item was marked in stock. After waiting till 22 November, calling numerous times, I was told: 1. My order was collected and signed for at the branch I was to collect from. 2. They could not tell me if it was positively collected or by who 3. They could not speak to online collections at the branch 4. I must go in to the branch and sort it out. I went to the north Rand road, Boksburg branch on 23 November and was told “there is no stock of the item and no idea when any stock would be available again, Nthabiseng at the online counter suggested that as I paid for the item with my debit card, I should cancel the order and obtain a refund. Order number *** has been partially cancelled. You can track the progress of your order at www.builders.co.za/my-account/orders. The Builders Team The above was received on 23 November and no refund has been made to my account. I have again called twice and told that the payment link on the builders warehouse profile I created could be confused and linked my card as a credit card and as such I need to wait 10-14 business days to receive my money back. No one can escalate the problem No one can get my R650 refunded And no one seems to be in a position to make any decision on the refund…. It is now 30 days since the order was place with nothing to show for it…!!