Shame on 'Builders'

I subscribed to 'Builders' to receive emails regularly concerning latest catalogues and specials. I was very disappointed when I received one such email on Friday 27/7/18 at 1pm when I was at work. I required an item (Lusso Tap) that was on special and realised it was on special for the 1 day. I the tried to purchase this over their website but was not given access. What's the use then when it is ill timed.

When I phoned and explained the situation to Zonke (Toll No) today (Sat) I was informed according to management that they could not honour the deal.

I then phoned the Rossburgh branch to enquire about this product and the availability of spares, Lameese had no clue and they don't carry spares for Lusso. What kind of retailer sells products without spares. How will the 15 yr warranty be honoured?

It is imperative that these large retail stores do more than make large amounts of money from the unsuspecting public. More product training needs to be done to empower staff to answer questions from the public....yes some of us do ask questions. They did not know what the normal price of sale articles were....absolutely clueless as apparently the system does not give this information.

I have now unsubscribed from builders as their specials reminds me of sale ****s and cheap gimmicks. I most certainly would not want to support an establishment that have scant respect for their customers, take them for granted and where their sales integrity is questionable.