********** service, online purchasing, sales

Do not buy from Builders Warehouse online ever

This has now become an absolute joke!

After more than one request for feedback, I finally got a phone call from your team who extremely rudely asked whether I would be at home – the person who phoned me must have been one of the rudest people I have dealt with in years.

I then got a notification at 14h16, from your courier company, who confirmed that I would be at home today – so I left work and rushed home. I got my invoice and got confirmation that the package had been collected by the courier company, and then I sat and waited, and waited, and waited for a delivery that on the 1st of April was going to be delivered within 2 to 5 days. It is now the 8th of April.

And here I sit with no way of contacting anybody because it is now outside of business hours, and no goods for which I have paid have been delivered. As I am sure you are aware, if you pay for something and the money goes off your account that item belongs to you – if you no longer have the item, that surely constitutes theft?

This is now reaching a level of a very badly directed comedy. Your lack of respect for your customers, and their time is absolute **********. Your lack of respect for the money your customers spend with you is sad.