Service levels drop with every visit.

With Leeroy Merlin that has opened up less than a kilometer from Builders in Boksburg, you would think they would try to up their game. Every time I got to Builders Boksburg, the service levels has dropped so low that today's experience has now convinced me to drive the extra kilometer to Leeroy Merlin. I went to buy a few things and a supawood bord and have it cut. I queued 20 mins waiting for the staff to finish their personal conversation behind the pc. Once i was helped it was a quick enter the dims and a few pages printed out, was then told to wait for the guy next to him. 30 mins later i asked what the hold is up as this guy is just staring at the screen doing nothing. We were then told to go the contractors' counters to pay. There we were told that they don't take payment and printed out a slip, we were then advised to go pay at other tills (were only 1 was open) and bring back one slip to him as they will give me 3. So at the till i asked which slip i must take back to the cutting counter, ""No, you don't take anything back, you just bring this slip when you collect it", was the answer, so i went back to the cutting counter with the 1 slip that was given to me, i asked him then what slips you are asking for. He then took my receipt, now leaving me with no receipt. Got told i can come on Tuesday to collect, "collect with what slip?" was my question, he advised with the one that he is taking. So baffled , i really did not know what to say, at the door security stopped me asking for my slip. I told security to come follow me and i will show him where my slip is. she could not follow me as she was the only one there. So that is when i lost my cool and went off them for shunting me forwards and backwards and it shows that no one knows what they are doing there. I'm done with Builders.