1 reviews | Active since Jun 2024
Service is a disgrace
Online Service is a disgrace I received a heater which is faulty this week I've been sending emails for almost the whole week without any response and today they are telling me to bring the heater to their builders warehouse It should not be opened. How was I going to know if the the product is working or not it I dnt test
I requested for an exchange still they never responded
I want my refund collect the heater charge delivery I dnt care it was my first purchase trying builders online and it will be my last cause service is bad.
I have been shopping online in takealot and I've never experienced such service I guess now I understand why takealot is the best when it come to online. They charge ppl for delivery when u or return a product.
Please collect the product refund me my money back charge delivery and IL buy somewhere else
Product was delivered this Monday or Tuesday
Thank you for bringing this to our attention and I am sorry that you haven't received a response in time.
Kindly note that Xavier is in touch with the store to get the issue resolved.
I will escalate the complaint to Xavier so that further steps can be taken.
Regards,
SR
Thank you for bringing this to our attention and I am sorry that you haven't received a response in time.
Kindly note that Xavier is in touch with the store to get the issue resolved.
I will escalate the complaint to Xavier so that further steps can be taken.
Regards,
SR
i use will bolt tomorrow to send the product tomorrow please send me the manager name or any who can assist online
i will never ever try purchasing online in builders online its a failed platform why sell online if you cant assist online with returns or collection. i will stick with takealot.
i wanted a replacement of a gas heater please do not give me the replacement. you can refund me my money back to my account
thank you no need to send an apology
i use will bolt tomorrow to send the product tomorrow please send me the manager name or any who can assist online
i will never ever try purchasing online in builders online its a failed platform why sell online if you cant assist online with returns or collection. i will stick with takealot.
i wanted a replacement of a gas heater please do not give me the replacement. you can refund me my money back to my account
thank you no need to send an apology
I'm sorry for the service you received.
I will follow up on this for you and provide feedback.
Kind Regards
KD
I'm sorry for the service you received.
I will follow up on this for you and provide feedback.
Kind Regards
KD