Service From Hell

On Tuesday my builder realized that my material was about to finish and asked me to top it up. I made the worst decision of my life and went to builders warehouse at Newmarket Alberton. If u want to experience a service from hell go to those people, I'm telling u, u will thank me later Back to my story, after placing my order when the day of the delivery came, I was waken by their once off "miss call" at around 11 during the day they arrived with a damaged cement, their driver told me they will have to take it back to the warehouse so that they can replace it. That day went on the following day I waited until 1pm, then gave them a call of which no one picked up. At around 3 I decided to call their call center with and explained my situation the lady promised call me back. Then at around 5 I decided to drive to the store, when I got there one of the guys from ( online shopping) called on of the managers to mediate the situation, the she just told him that she won't make decisions from the dispatch department, there I was standing like a fool not knowing what to do due to the lack of costumer centricity

Today it is Tuesday (2021/07/06) and I still have not received any form of communication from them.

I have never seen such customer service in my life.