Service at Builders Warehouse, Faerie Glen

Every time I inquire about a product, the response is 'we are out of stock'. What a frustrating experience even when I go to buy their own house brand. With four salesmen and one sales lady sitting behind the counter making jokes and having a good time, I had to force myself between them for assistance. With an attitude someone eventually came to assist only to find that even their house-brand, a certain colour paint I needed, is simply out of stock. Every time I go to Builders and need assistance I need to make a scene before anyone comes to assist. Is it not time Management at this branch wake up and realize they are bringing the Builders name in disrepute?