Service

Good day, I would like to formally express my dissatisfaction with the service I have received at Builders. On the 26 February I purchased 6 outdoor cushions and receive only 4 cushions and that the remaining 2 would be available within a week. It has now been almost a month, and I have still not received the cushions. I have visited the store multiple times and have repeatedly been given promises that were not kept. I also received an email from Stefan Haywood confirming that the stock would be available on 17 March and that I could collect it on 18 March. However, upon arrival, there was still no stock available. Furthermore, I was told that Russell would contact me, which did not happen. Yesterday, I was again given new promises that the items will be collected from Johannesburg over the weekend and that I will be contacted on Monday. This level of service is unacceptable. Had I known this would be the case, I would never have made the purchase.