aK
aadil K

1 reviews | Active since Nov 2012

26 Mar 2019, 18:09

Sent on a wild goose chase by Builders Express Carnival!

The sales manager at Builders Express Carnival has no clue as to what is going on in his space. He is very deceptive and comes across as a ***ard who will no longer take my calls.

On the 18th of March I contacted Builders Express Carnival to inquire about a compressor. I spoke to Khloni, the sales manager. He advised that there is no stock at his branch. He informed me that stock will be in soon.

I contacted Khloni again on Tuesday the 19th of March to ask when the stock will be in, and he agreed that by Thursday the 21/3/2019, stock will be in.

I arrive at the store on the 21st and a very helpful guy named Immanuel assisted me , he advised that there is no stock of the compressor-contrary to what the sales manager committed to. What a waste of my time and fuel.

On the 22/3/2019 I contacted Khloni again to ask him why is the compressor not there as he promised. His response was that the distribution centre did not have enough to deliver to him, however they did deliver to the Kempton and Boksburg branch.

On the 23rd i drive all the way to the Kempton branch to find out that they have no stock! Nor did they recieve any delivery from the distribution centre. False information provided by Khloni to me. Same story with the Boksburg brach!

Khloni basically sent me on a wild goose chase!! This is unacceptable and infuriating!

My time and money has been wasted due to the advice of this *********** employee!

I will be taking my business somewhere else, together with my network of business owners. We will rather pay a bit more elsewhere than been messed around by these ***********, unwilling and deceptive staff.

0
Replies (5)
Builders Warehouse
Builders Warehouse's reply27 Mar 2019, 16:16
Official
Hi Aadil

Thank you for taking the time to write to us letting us know of the poor experience you had.

I would firstly like to apologize to you for the service that you received from our Carnival store and for the incorrect information given. I can understand your frustrations and would like to have a look into this matter for you. I will be giving you a call shortly.

Kind Regards
Kurt
aK
aadil K's update05 Apr 2019, 08:03
Reviewer Update
Good day, After receiving a call from Kurt and the sales Manager, I gave builders a chance to rectify the issue. The sales manager promised me that this week I will have the item that I've been messed around for, to date I have not been successful in getting the item. I would like to know how this will be resolved .
aK
aadil K's update05 Apr 2019, 08:04
Reviewer Update
Good day, After receiving a call from Kurt and the sales Manager, I gave builders a chance to rectify the issue. The sales manager promised me that this week I will have the item that I've been messed around for, to date I have not been successful in getting the item. I would like to know how this will be resolved .
aK
aadil K's update05 Apr 2019, 08:04
Reviewer Update
Good day, After receiving a call from Kurt and the sales Manager, I gave builders a chance to rectify the issue. The sales manager promised me that this week I will have the item that I've been messed around for, to date I have not been successful in getting the item. I would like to know how this will be resolved .
aK
aadil K's update05 Apr 2019, 08:04
Reviewer Update
Good day, After receiving a call from Kurt and the sales Manager, I gave builders a chance to rectify the issue. The sales manager promised me that this week I will have the item that I've been messed around for, to date I have not been successful in getting the item. I would like to know how this will be resolved .