Selling broken product.

Item: Builders Warehouse
Rating: 1
Author: David A

I bought a ****eater from builder warehouse over the Christmas period. We tried to use it early in Jan but discovered a part was missing making it unusable. I took it in to be replaced on 15 Jan. Almost a month later the phone me with a bill to replace the part that they failed to supply me with.

Helpful (0)

Replies (3)

Builders Warehouse's replyOfficial

11 Feb 2025, 14:05

Hi David,

Thank you for bringing this to our attention.

I do apologize for the defective product you have gotten as well as the inconvenience.

We pride ourselves to give our customers the best products possible and I am sorry this was not the case.

I will escalate this matter as far as I can to have it resolved for you. JF

Builders Warehouse's reply11 Feb 2025, 14:05

Official

David A's updateReviewer Update

13 Feb 2025, 15:21

Hi, I still have no info on this. I’ve been without this product for a month now. “Escalating” clearly isn’t helping.

David A's update13 Feb 2025, 15:21

Reviewer Update

Hi, I still have no info on this. I’ve been without this product for a month now. “Escalating” clearly isn’t helping.

Builders Warehouse's replyOfficial

14 Feb 2025, 15:41

Hi David,

I will follow up with the team. SR

Builders Warehouse's reply14 Feb 2025, 15:41

Official

Hi David,

I will follow up with the team. SR