Secunda builders warehouse horrible managers handling the business

I have bought over 60 glasses and the order took more than 3 weeks for the glass to be delivered, to make matter worse there is only one person cutting the glasses if he is on lunch or off then you don't get the help, you have to wait for him to come back. Now this guy is responsible to cut glasses and boards I remember I had to give him at least two weeks for him to cut a high amount of white boards before he could eventually assist. I still don't understand how is possible that one guy is supposed to assist the whole Secunda, Emba, Standerton, bethel, kinross and the neighbouring areas alone. this was raised with management and eventually he came back from his off day and assisted with the glasses the process took around 3 months just to get the glasses. Now they have cut one glass smaller and I have indicated to them in November, the manager promised to collect the glass and deliver the correct size, I even filled in the size ordering but to date I am still waiting for my glass. I think builders has the wrong managers handling the business because how is it possible that one guys is handling the cutting and if he is not at work then business stands, I have reported this issues to two different mangers but I think they don't have sense of business. I am still waiting for the wrong glass to be collected and waiting for my glass, now my house is open in this raining seasons and I still don't have my glasses.

Do I think builders is a bad hardware?, No I think the wrong managers are running this business and they don't understand the business philosophy because I am a customer of builders Mokopane and they have never gave me such challenges so I don't think the company is the problem but the people running the company are giving the wrong miss interpretation.

Will I be able to buy at builders Secunda, No I don't think with this type of managers they understand the construction environment and they are not fit to support such conditions. You cannot expect an understaffed team to perform to the correct potential if the resource loading is incorrect.

I even suggested for them to bring the correct size and collect the wrong one at my house but I was told about dispatching protocol that needs to be followed.

How is it possible that the glass ordering that supposed to take 3 weeks now its taking more than 4 months