1 reviews | Active since Jun 2019
Second negligence from Builders that cost their customers - they turn a blind eye
Good day,
Unfortunately, I do not take the apologies and as this is the second time you have price errors on our products and particularly the Gazebo.
Below are the points that I feel The Builders is inconsiderate and do not take their client serious.
• Your cancellation letter/mail to me even **** and said I cancelled the order or no stock, knowing very well it is our error and should own up to it. • Like is said, this is the second time this error occurred, you did this error on the 16 Sep 2024 for R199 and we let it go, now you are going it again, it is negligence and should deliver on your mistakes. • The lady that called me said, the head office sends them a letter for the wrong pricing, how does that help me, that was never displayed on the website, so the notice was not meant for us as customer to notice but your stores to rudely call us and tell us they will refund us. • Even the money I paid It is not refunded even now, you are quick to say I will be refunded because you make a mistake however as a client, I still struggle whether to get a product or even refund. • Now I am not even interested in the refund, I want the product I bought at the price I saw on your website. You will deal with our internal errors and losses incurred. • If I do not receive an amicable resolution of this matter, I will complain further to the necessary bodies and post these communications on social media to show how you treat your customers.
I see there is a hand full of customers already complaining about lack of service at your company and feel my voice will also matter to share my experiences. I am also aware of the customer with similar issue as I have and see how you dealing their matters.
SHAME ON YOU “THE BUILDERS”
Regards Tshepo
Our Terms & Conditions specify that we are unable to fulfil orders at incorrect prices resulting from such errors.
Our Terms & Conditions specify that we are unable to fulfil orders at incorrect prices resulting from such errors.
Yes I am very angry and will make noise until someone listens to me. Even after you rejected my purchase I learned that some people were actual given their products with the so called error price displayed, so I am a fool in your eyes, or am I discriminated for what I do even know?
To this day, even my money is not refunded, how many people money are u holding earning interest collectively and we stay like fools for our hard earned money, your clause on the website means nothing of you keeps making same errors and not taking ownership, I will gather all the complaints and taking this even further u will see, I will not rest till I am taken serious as a consumer. I am sure media houses like Carte Blanche, etc would listen to how big retailers like you are bullying consumers.
I will not rest till I am treated fairly and u take a loss f9r your mistakes instead of us consumers, u did same mistake in Sep amd now in Dec same thing, you even cancel my order and say it was due to stock availability or I initiated the cancelation, what nonsense is that when ur stuff from your branch called me and said order with be cancelled because they made a mistake. Your mistake and I suffer, never,
Yes I am very angry and will make noise until someone listens to me. Even after you rejected my purchase I learned that some people were actual given their products with the so called error price displayed, so I am a fool in your eyes, or am I discriminated for what I do even know?
To this day, even my money is not refunded, how many people money are u holding earning interest collectively and we stay like fools for our hard earned money, your clause on the website means nothing of you keeps making same errors and not taking ownership, I will gather all the complaints and taking this even further u will see, I will not rest till I am taken serious as a consumer. I am sure media houses like Carte Blanche, etc would listen to how big retailers like you are bullying consumers.
I will not rest till I am treated fairly and u take a loss f9r your mistakes instead of us consumers, u did same mistake in Sep amd now in Dec same thing, you even cancel my order and say it was due to stock availability or I initiated the cancelation, what nonsense is that when ur stuff from your branch called me and said order with be cancelled because they made a mistake. Your mistake and I suffer, never,
I have responded to your post on Twitter. JF
I have responded to your post on Twitter. JF