Second Hello Peter complaint do businesses really care

After numerous call backs and promises and apologies still no closer to getting the fridge I ordered 06/09/2017. Why cant one person take responsibility and say this is what we can or cant do for you, or this is what we can offer you as replacement but don't tell me "I will get back to you" and think that this is going to go away. You have had my money for 3 months now so either deliver on what was promised or tell me you cant and let me shop somewhere else