Second complaint on same matter -no solution or response.

Although I love the shop the accounts department are a shambles. I have made payment TWICE in store and are still being harassed by accounts department. Although I have given the receipt numbers through numerous times I was just being told that I have to email proof of payment through as well. In the meantime I am being charged collection fees to top it all. This is unacceptable and I will not accept this much longer. I have been sent form pillar to post without any luck and apparently no-one with brains were able to assist me either!