Scheduled delivery from builders online not fulfilled and no explanation or phone call

Item: Builders Warehouse
Rating: 1
Author: Paul W

I ordered ointment for my fishtanks online and got an email saying the product would be delivered Thursday 12 December between 8am and 6pm. Was on standby the whole of yesterday but nothing was delivered and no phone call from Builders received. I phoned them today and they have no idea what happened but that I would have to wait 2 hours for feedback. Not a happy customer.

Helpful (0)

Replies (3)

Builders Warehouse's replyOfficial

13 Dec 2024, 10:00

Hi Paul,

Thank you for contacting us.

I'm sorry you haven't received your order and for the service you've received.

I'll look into this for you, and we will be in touch with feedback.

Regards
BB

Builders Warehouse's reply13 Dec 2024, 10:00

Official

Hi Paul,

Thank you for contacting us.

I'm sorry you haven't received your order and for the service you've received.

I'll look into this for you, and we will be in touch with feedback.

Regards
BB

Paul W's updateReviewer Update

13 Dec 2024, 15:43

Got the parcel today- very happy- wish they had phoned or messaged me to confirm delivery

Paul W's update13 Dec 2024, 15:43

Reviewer Update

Got the parcel today- very happy- wish they had phoned or messaged me to confirm delivery

Builders Warehouse's replyOfficial

13 Dec 2024, 15:47

Hi Paul,

Thank you for your response.

I'm sorry for the experience you've had.

I'm glad you've received your order.

I'll liaise with our team in store, and we will put measures in place to improve our customers experience.

Please let us know if you need assistance with anything else.

Regards
BB

Builders Warehouse's reply13 Dec 2024, 15:47

Official

Please let us know if you need assistance with anything else.

Regards
BB