NR
Ndivhuho R
1 reviews | Active since Sept 2018
14 Jul 2020, 11:12
****
I have made 3 payment using my card on builders warehouse website paying my account. I'm now listed because they can't trace the payment i made in their website which is created by them. I see this as a ****
I have been requested to send statements but still no solution to my problem. I want nothing to do with Builders warehouse and RCS group. I wouldn't advise anyone to open an account with them.
Their customer service staff are so rude as well on the phone.
Helpful (0)
Replies (9)0
Replies (9)
Builders Warehouse's replyOfficial
14 Jul 2020, 12:59Hi Ndivhuho,
Thanks for your feedback.
I'm sorry to hear the experience you had, none of our customers should have to deal with this. It's within our best interest that you receive a good shopping experience with us at all times.
Please note that the Builders RCS card has a separate account, you would need to make use of either RCS's payment portal or our money centre departments for further assistance. Installations unfortunately can't be settled through our online website (www.builders.co.za). Kindly note that RCS has a different banking account that the funds would need to be settled/transferred to.
Allow us to further assist you by sending your email address, account, and contact details on a private reply. I'll make sure that you're assisted with this matter going forward.
Looking forward to your private reply.
Regards,
Joshua
Thanks for your feedback.
I'm sorry to hear the experience you had, none of our customers should have to deal with this. It's within our best interest that you receive a good shopping experience with us at all times.
Please note that the Builders RCS card has a separate account, you would need to make use of either RCS's payment portal or our money centre departments for further assistance. Installations unfortunately can't be settled through our online website (www.builders.co.za). Kindly note that RCS has a different banking account that the funds would need to be settled/transferred to.
Allow us to further assist you by sending your email address, account, and contact details on a private reply. I'll make sure that you're assisted with this matter going forward.
Looking forward to your private reply.
Regards,
Joshua
Builders Warehouse's reply14 Jul 2020, 12:59
Official
Hi Ndivhuho,
Thanks for your feedback.
I'm sorry to hear the experience you had, none of our customers should have to deal with this. It's within our best interest that you receive a good shopping experience with us at all times.
Please note that the Builders RCS card has a separate account, you would need to make use of either RCS's payment portal or our money centre departments for further assistance. Installations unfortunately can't be settled through our online website (www.builders.co.za). Kindly note that RCS has a different banking account that the funds would need to be settled/transferred to.
Allow us to further assist you by sending your email address, account, and contact details on a private reply. I'll make sure that you're assisted with this matter going forward.
Looking forward to your private reply.
Regards,
Joshua
Thanks for your feedback.
I'm sorry to hear the experience you had, none of our customers should have to deal with this. It's within our best interest that you receive a good shopping experience with us at all times.
Please note that the Builders RCS card has a separate account, you would need to make use of either RCS's payment portal or our money centre departments for further assistance. Installations unfortunately can't be settled through our online website (www.builders.co.za). Kindly note that RCS has a different banking account that the funds would need to be settled/transferred to.
Allow us to further assist you by sending your email address, account, and contact details on a private reply. I'll make sure that you're assisted with this matter going forward.
Looking forward to your private reply.
Regards,
Joshua
NR
Ndivhuho R's updateReviewer Update
15 Jul 2020, 08:33Hi Joshua
What is the way forward with my complain?
Because i don't have peace with this accounts. I receiving calls being harassed form your staff that i'm owing you people. When i try to explain that i have paid they just hang up on me.
I'm receiving emails as well , but the funny thing is that you are not responding to my queries and the emails that i have sent with proof of payments.
What is the way forward with my complain?
Because i don't have peace with this accounts. I receiving calls being harassed form your staff that i'm owing you people. When i try to explain that i have paid they just hang up on me.
I'm receiving emails as well , but the funny thing is that you are not responding to my queries and the emails that i have sent with proof of payments.
NR
Ndivhuho R's update15 Jul 2020, 08:33
Reviewer Update
Hi Joshua
What is the way forward with my complain?
Because i don't have peace with this accounts. I receiving calls being harassed form your staff that i'm owing you people. When i try to explain that i have paid they just hang up on me.
I'm receiving emails as well , but the funny thing is that you are not responding to my queries and the emails that i have sent with proof of payments.
What is the way forward with my complain?
Because i don't have peace with this accounts. I receiving calls being harassed form your staff that i'm owing you people. When i try to explain that i have paid they just hang up on me.
I'm receiving emails as well , but the funny thing is that you are not responding to my queries and the emails that i have sent with proof of payments.
Builders Warehouse's replyOfficial
15 Jul 2020, 08:54Hi Ndivhuho,
Thanks for providing all your details via private message.
Our accounts team are in the process of having the funds transferred to RCS.
Kindly be advised that we will have this done soonest and you'll be notified once it has been done.
I will keep you posted.
Regards,
Joshua
Thanks for providing all your details via private message.
Our accounts team are in the process of having the funds transferred to RCS.
Kindly be advised that we will have this done soonest and you'll be notified once it has been done.
I will keep you posted.
Regards,
Joshua
Builders Warehouse's reply15 Jul 2020, 08:54
Official
Hi Ndivhuho,
Thanks for providing all your details via private message.
Our accounts team are in the process of having the funds transferred to RCS.
Kindly be advised that we will have this done soonest and you'll be notified once it has been done.
I will keep you posted.
Regards,
Joshua
Thanks for providing all your details via private message.
Our accounts team are in the process of having the funds transferred to RCS.
Kindly be advised that we will have this done soonest and you'll be notified once it has been done.
I will keep you posted.
Regards,
Joshua
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Ndivhuho R's updateReviewer Update
15 Jul 2020, 09:00Can you send me your email privately so that i can forward you all the POP's
NR
Ndivhuho R's update15 Jul 2020, 09:00
Reviewer Update
Can you send me your email privately so that i can forward you all the POP's
NR
Ndivhuho R's updateReviewer Update
15 Jul 2020, 09:34Hi Athena
I have received your email and i have send you the POP's as well
I have received your email and i have send you the POP's as well
NR
Ndivhuho R's update15 Jul 2020, 09:34
Reviewer Update
Hi Athena
I have received your email and i have send you the POP's as well
I have received your email and i have send you the POP's as well
NR
Ndivhuho R's updateReviewer Update
15 Jul 2020, 15:18Hi Joshua
I'm still waiting for the statement confirming what you have mentioned above.
I was just checking my credit status. because of this matter. It has moved from 650 to 599.
I'm still waiting for the statement confirming what you have mentioned above.
I was just checking my credit status. because of this matter. It has moved from 650 to 599.
NR
Ndivhuho R's update15 Jul 2020, 15:18
Reviewer Update
Hi Joshua
I'm still waiting for the statement confirming what you have mentioned above.
I was just checking my credit status. because of this matter. It has moved from 650 to 599.
I'm still waiting for the statement confirming what you have mentioned above.
I was just checking my credit status. because of this matter. It has moved from 650 to 599.
NR
Ndivhuho R's updateReviewer Update
22 Jul 2020, 09:23Joshua i'm not happy
You promised me that you are going to have this matter sorted by latest yesterday (Tuesday 21/07/2020) . You promised me that since the funds are at Builders warehouse account you will have them transferred to RCS account by 21/07/2020 . It's after two weeks now, nothing has been done, my name is still listed. What makes me more upset now is that yesterday i received an email from your office from Shanay Johnson. She's telling me that i need to phone RCS and resolve the matter with them. After i have spent R500 airtime trying to get this matter sorted out. RCS are telling me that there's nothing they can do on their side because you are holding the funds. Can you kindly refund me the money i have paid then i will go to the store and pay with my card than to pay online and have to deal with so much stress.
You promised me that you are going to have this matter sorted by latest yesterday (Tuesday 21/07/2020) . You promised me that since the funds are at Builders warehouse account you will have them transferred to RCS account by 21/07/2020 . It's after two weeks now, nothing has been done, my name is still listed. What makes me more upset now is that yesterday i received an email from your office from Shanay Johnson. She's telling me that i need to phone RCS and resolve the matter with them. After i have spent R500 airtime trying to get this matter sorted out. RCS are telling me that there's nothing they can do on their side because you are holding the funds. Can you kindly refund me the money i have paid then i will go to the store and pay with my card than to pay online and have to deal with so much stress.
NR
Ndivhuho R's update22 Jul 2020, 09:23
Reviewer Update
Joshua i'm not happy
You promised me that you are going to have this matter sorted by latest yesterday (Tuesday 21/07/2020) . You promised me that since the funds are at Builders warehouse account you will have them transferred to RCS account by 21/07/2020 . It's after two weeks now, nothing has been done, my name is still listed. What makes me more upset now is that yesterday i received an email from your office from Shanay Johnson. She's telling me that i need to phone RCS and resolve the matter with them. After i have spent R500 airtime trying to get this matter sorted out. RCS are telling me that there's nothing they can do on their side because you are holding the funds. Can you kindly refund me the money i have paid then i will go to the store and pay with my card than to pay online and have to deal with so much stress.
You promised me that you are going to have this matter sorted by latest yesterday (Tuesday 21/07/2020) . You promised me that since the funds are at Builders warehouse account you will have them transferred to RCS account by 21/07/2020 . It's after two weeks now, nothing has been done, my name is still listed. What makes me more upset now is that yesterday i received an email from your office from Shanay Johnson. She's telling me that i need to phone RCS and resolve the matter with them. After i have spent R500 airtime trying to get this matter sorted out. RCS are telling me that there's nothing they can do on their side because you are holding the funds. Can you kindly refund me the money i have paid then i will go to the store and pay with my card than to pay online and have to deal with so much stress.
NR
Ndivhuho R's updateReviewer Update
30 Jul 2020, 09:14Good morning Joshua Smith
I'm still not happy, You said you have resolve the matter with RCS and you have transferred the funds t them. But how come i'm still listed on credit bureau? Builders account is still in areas and you promised me that you were going to call them and remove it. Now i can't buy a house because if this account. it's been a month now. and i'm even worried that you are going to debit more than you supposed because of this matter.
I'm still not happy, You said you have resolve the matter with RCS and you have transferred the funds t them. But how come i'm still listed on credit bureau? Builders account is still in areas and you promised me that you were going to call them and remove it. Now i can't buy a house because if this account. it's been a month now. and i'm even worried that you are going to debit more than you supposed because of this matter.
NR
Ndivhuho R's update30 Jul 2020, 09:14
Reviewer Update
Good morning Joshua Smith
I'm still not happy, You said you have resolve the matter with RCS and you have transferred the funds t them. But how come i'm still listed on credit bureau? Builders account is still in areas and you promised me that you were going to call them and remove it. Now i can't buy a house because if this account. it's been a month now. and i'm even worried that you are going to debit more than you supposed because of this matter.
I'm still not happy, You said you have resolve the matter with RCS and you have transferred the funds t them. But how come i'm still listed on credit bureau? Builders account is still in areas and you promised me that you were going to call them and remove it. Now i can't buy a house because if this account. it's been a month now. and i'm even worried that you are going to debit more than you supposed because of this matter.
NR
Ndivhuho R's updateReviewer Update
11 Aug 2020, 15:25Good day Joshua Smith
For how long do i need to call you people and send emails so that you can remove m name from credit bureau.
My name is still reflecting negative and is still showing that my account is on areas for one month after i have paid you people and spent R500 airtime to phone you to resolve this matter.
I need to buy a house b ut i can;t because RCS/Builders is standing on my way.
For how long do i need to call you people and send emails so that you can remove m name from credit bureau.
My name is still reflecting negative and is still showing that my account is on areas for one month after i have paid you people and spent R500 airtime to phone you to resolve this matter.
I need to buy a house b ut i can;t because RCS/Builders is standing on my way.
NR
Ndivhuho R's update11 Aug 2020, 15:25
Reviewer Update
Good day Joshua Smith
For how long do i need to call you people and send emails so that you can remove m name from credit bureau.
My name is still reflecting negative and is still showing that my account is on areas for one month after i have paid you people and spent R500 airtime to phone you to resolve this matter.
I need to buy a house b ut i can;t because RCS/Builders is standing on my way.
For how long do i need to call you people and send emails so that you can remove m name from credit bureau.
My name is still reflecting negative and is still showing that my account is on areas for one month after i have paid you people and spent R500 airtime to phone you to resolve this matter.
I need to buy a house b ut i can;t because RCS/Builders is standing on my way.