(satisfy customer service) everything but that

I went to Cape Gate Builders Warehouse today to take back my Ryobi Air-compressor, which leaked oil all over my wife's brand new carpet after the second time of use since purchase. As I got to the return department there was no one to help and i asked security to call someone, after waiting for 10min a lady came to help me then she called someone from the tools department, he couldn't assist me, so I asked to speak to the manager. The manager got there after waiting even more, with a hangover as well as a very bad attitude, I explained the story to him and that i need to go to work during this week and asked if it can get replaced because I refuse to hire one. After the salesman on the day of purchase assured me that this is a good make. So the manager told me it can not be replaced or refunded, he can get the suppliers to fetch it sometime this week, he couldn't tell me when. After I told him I have work to do in the week. Either you need new management or need to look at your policy against the wall that states \goods purchased within 6 months will either be repaired