JC
Jeanette C
1 reviews | Active since May 2015
15 May 2015, 14:13
Sad service from Builders Warehouse
On 2 May we paid for a wooden door advertised in their latest brochure. On different occasions we have enquired as to the delivery of the said door with different excuses on every occasion with promises of ascertaining the whereabouts etc. <br> <br> Just received a call to tell me that the door will only be ordered today 15 May. Had we been notified that there is not stock with a tentative delivery date this might have been acceptable but instead you get promises with NO delivery. Those that make the promises do not even have the gumption to call you in person but get someone else to call you with no information and they unfortunately get the ear full.
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Replies (1)Builders Warehouse's replyOfficial
15 May 2015, 15:01Hello jaycee212,
We are in receipt of your complaint and wish to sincerely apologies for the inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
Kind Regards
Anericia Campbell
Customer Care Agent
We are in receipt of your complaint and wish to sincerely apologies for the inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
Kind Regards
Anericia Campbell
Customer Care Agent
Builders Warehouse's reply15 May 2015, 15:01
Official
Hello jaycee212,
We are in receipt of your complaint and wish to sincerely apologies for the inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
Kind Regards
Anericia Campbell
Customer Care Agent
We are in receipt of your complaint and wish to sincerely apologies for the inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
Kind Regards
Anericia Campbell
Customer Care Agent
