RW
Rob W
1 reviews | Active since Oct 2023
17 Oct 2023, 13:37
********s at Builders.
Never experienced such lousy customer service. Been fighting with Builders for a month now to get my money refunded to my credit card account. Had placed an order for a bathroom furniture which was in stock however was told 2 days later that it was out of stock. I had a choice: wait several weeks until the furniture was back in stock or get my money refunded. I chose the latter option. Now 4 weeks later still no refund. This is no way for a company to treat its customers. Really lousy customer service from a lousy company.
Helpful (0)
Replies (3)0
Replies (3)Builders Warehouse's replyOfficial
17 Oct 2023, 13:58Hi Rob,
Thank you for bringing this to our attention.
I'm sorry for the service you've received and that you haven't received your refund yet.
I'll escalate this matter and we will be in touch with feedback.
Regards
BB
Thank you for bringing this to our attention.
I'm sorry for the service you've received and that you haven't received your refund yet.
I'll escalate this matter and we will be in touch with feedback.
Regards
BB
Best regards,
Builders Warehouse's reply17 Oct 2023, 13:58
Official
Hi Rob,
Thank you for bringing this to our attention.
I'm sorry for the service you've received and that you haven't received your refund yet.
I'll escalate this matter and we will be in touch with feedback.
Regards
BB
Thank you for bringing this to our attention.
I'm sorry for the service you've received and that you haven't received your refund yet.
I'll escalate this matter and we will be in touch with feedback.
Regards
BB
Best regards,
RW
Rob W's updateReviewer Update
17 Oct 2023, 14:03I wish you were as quick to refund me as you are to respond to my complaint
RW
Rob W's update17 Oct 2023, 14:03
Reviewer Update
I wish you were as quick to refund me as you are to respond to my complaint
Builders Warehouse's replyOfficial
17 Oct 2023, 14:17Hi Rob,
I'm sorry for the frustration and inconvenience caused.
I'll follow up and we will be contacting you with feedback on your refund.
Regards
BB
I'm sorry for the frustration and inconvenience caused.
I'll follow up and we will be contacting you with feedback on your refund.
Regards
BB
Best regards,
Builders Warehouse's reply17 Oct 2023, 14:17
Official
Hi Rob,
I'm sorry for the frustration and inconvenience caused.
I'll follow up and we will be contacting you with feedback on your refund.
Regards
BB
I'm sorry for the frustration and inconvenience caused.
I'll follow up and we will be contacting you with feedback on your refund.
Regards
BB
Best regards,
