RW
Rob W

1 reviews | Active since Oct 2023

17 Oct 2023, 13:37

********s at Builders.

Never experienced such lousy customer service. Been fighting with Builders for a month now to get my money refunded to my credit card account. Had placed an order for a bathroom furniture which was in stock however was told 2 days later that it was out of stock. I had a choice: wait several weeks until the furniture was back in stock or get my money refunded. I chose the latter option. Now 4 weeks later still no refund. This is no way for a company to treat its customers. Really lousy customer service from a lousy company.

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply17 Oct 2023, 13:58
Official
Hi Rob,

Thank you for bringing this to our attention.

I'm sorry for the service you've received and that you haven't received your refund yet.

I'll escalate this matter and we will be in touch with feedback.

Regards
BB

Best regards,

RW
Rob W's update17 Oct 2023, 14:03
Reviewer Update
I wish you were as quick to refund me as you are to respond to my complaint
Builders Warehouse
Builders Warehouse's reply17 Oct 2023, 14:17
Official
Hi Rob,

I'm sorry for the frustration and inconvenience caused.

I'll follow up and we will be contacting you with feedback on your refund.

Regards
BB

Best regards,