RYOBI DRILL

3/4/2021 WE'VE BOUGHT A RYOBI DRILL MACHINE SO WHEN MY HUSBAND WANTS TO USE IT OVER THE WEEKEND THE CHUCK WAS BROKEN SO ON THE 6TH WE WENT ON VACATION WE CAME BACK ON THE 25TH OF APRIL SO ON THE 26 WE TOOK IT IN TO EXCHANGE SO THEY SAID THEY MUST FIRST SEND IT AWAY SO THEY PHONED US BACK AND SAID THERE IS NO WARRANTY ON THE CHUCK WE MUST PAY R351.91 TO REPAIR I WAS FURIOUS BECAUSE WE HARDLY USED IT BUT EVENTUALY WE PAID IT ON THE 20/6/2021 SO TODAY THE 1/7/2021 I PHONED TO HERE IF WE CAN COLLECT THE DRILL THEY CAN'T FIND ANYTHING ON RECORD NO THEY SAY I MUST COME IN AND SHOW THEM THE PAPERWORK THEN THEY WILL TRACE THE DRIFF?????? I MEAN REALLY?????? I WILL NEVER EVER SUPPORT BUILDERS AGAIN AND I WILL MAKE SURE NONE OF MY FRIENDS WILL SUPPORT THEM THEY ARE SO UNWILLING TO HELP US . EVERY TIME WE GO THERE WE MUST WAIT FOR ALMOST 15 MINUTES SO THAT THEY CAN FIND THE PAPER WORK???? BAD BAD BAD SERVICE.