NB
Norman B

1 reviews | Active since May 2013

14 Oct 2015, 12:58

Ryobi Angle Grinder

I purchased a grinder earlier today so that my gardener can cut a few small tree branches. He had problems from the start with changing disk. We were not able to change the disks. I took it back to Builders Express. I was told that I forced the grinder, I used a framing and ripping disk for soft wood to cut the branches, was told this is also the reason that it broke. Askes to speak to a manager but they are in a meeting. The staff does not know what the meaning of customer service is. Spoke to three people and none of them knew what to do. In future I will rather pay more and go to a hardware store than going back to Builders.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply14 Oct 2015, 13:20
Official
Hello norman8512,

Thank you for the feedback.

I am sorry about your recent experience at our Sunward Park Builders Express. I can assure you that this not the type of service we want you as our customer to experience.

I will be forwarding the feedback to the relevant parties at store so that the necessary corrective measures are put in place so that you or anyone else does not have the same experience.

Regards,
Naeem Gasnola
Builders Customer Service Agent.

Best regards,