Run far from Builders warehouse. worst service ever

Had the worst experience with an after service from builders.

I bought a Ryobi brush cutter from builders warehouse Sebokeng on 01.11.2022 (The worst mistake I ever made). On the 3rd I opened the box and assembled the unit. Followed the manual to the "T". All was fine. Came time to test the unit, the unit did not even finish cutting a small piece of lawn. The unit was already over flowing. Then trouble checked according to the manual. I was fixed. Then started cutting the lawn which was flat and not bushy. Few minutes later the brush cutter is now stopping while I'm cutting the grass. Manual again. Cleaned the spark plug, seemed to start again. Tried to cut again, now there's smoke and cuts off when I try to cut the lawn. I kept cleaning the spark plug everytime to get the machine running. Till I went to builders and told them my problem. The spoke to "Pulane" part of management. She told me how they gonna book that in and will call me with what they decided to do. Give me a new one or refund me. No matter how much I tried to explain to her that this unit is new and never did anything much more than give problems from the word go. She told me I have no choice but wait. I then went back Sunday 6th Nov 2022 hoping to have them exchange it. Nothing of sorts. She just told me " I already told you what's gonna happen, I have nothing more to explain." She took the job cut and filled it up and asked me to sign. Did as asked.

I called their head office and explained my problem. They told me one of their complaints agent will call me. Yassiem Morat called a day after. I left my phone at home. My wife answered and he asked for job card number. Via email. I sent them. That was the last time I heard from them. My money is with them, and the product I had use for is still with them. No update nothing. I ended up having to Spend R4000 more to get a new brush cutter from reputable business and I'm happy with it, it's working fine. I could not let my customers down since they are my bosses. Contrary to how builders warehouse work. They rather please the suppliers on customers account. Im thankful to incredible connection for teaching me to treat a customer like a king. Because that's where my salary came from. As for builders warehouse, I rather takey money where customer service is valued. I had to run after stuff for assistance on buying that counter fait brush cutter and never was the warranty explained or return policy. I shocked to my bones with such service and after service. Builders stuff need serious training on customer service and they need to be schooled on "customer protection act". These are kind of stores that fade out quick than growing quick.

Careful people. Rather spend your money elsewhere than builders warehouse.

The stuff is simply useless. From heard office to store.

I now just want my money back. I want nothing to do with builders warehouse.

The type of brush cutters they even sell, i could not even find from Ryobi store. I wonder where the get there counter faits.