Rudeness, incompetence and thievery!!!

Can we not give a zero star rating please!!!

Anyway, here goes:

Builders Warehouse Hardware

@ 09:10 this morning the 9th of February 2026 I walked into your Builders Warehouse Express in Northmead. Looking for a couple of things. After walking around for a bit I went got someone to come help me look. He told me the items I am looking for the supplier does not send to this store. I asked to speak to the branch Manager and unfortunately had to deal with Abram (because the branch manage was out, rather funny because he is always out).

I explained what I needed and got told to go to your Boksburg Branch. He didn’t offer any help… i then said to him him that if I have to go to the Boksburg branch, I might aswell just go to Leroy Merlin South Africa as the store is right there and the items I was looking for were cheaper the you. Your mamger then says go to Leroy Merlin then.

When I asked him how he felt it was okay to tell customers to go some place else, he said, “you people just moan.” Now, I would like clarity on what he meant by “you people.”

I then called your customer care while i was walking out, because the staff at this branch have absolutely Zero customer care skills… I was then stopped by another manager who keep talking over me whilst on the phone, when I explained to him what happened he told me to go away and cool down and come back once I had… who does he think he is.

You need to do something about this store. I for one am happy never to step foot in there again.

You call center called me back and was so apologetic and she said she would get someone from senior management to call me… but, its now 16:40 and i have had to call you… you gentleman who I just spoke too said i must wait until you concluded your investigation. B.S, someone should have called me like i requested. Also again i state. Terrible service. I will rather use Benoni Mica Paint&Hardware in petite or Steelmate Fairleads.

On another note. I bought stuff online, did an online card payment. After the supposed delivery date i called and got told the order was never confirmed and cancelled. Where’s my money. Been consistently on the phone and emailing them and there accounts people don’t know the difference between and eft and an online card payment. You don’t get a proof of payment from and online card payment… I sent them my bank statement and still nothing.

Im sorry, I will not support a company that *****s from hard work people. #HOW-CAN-WE-RUIN-YOUR-DAY