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Lynne S

1 reviews | Active since Mar 2020

08 Mar 2024, 09:11

RUDE, UNPROFESSIONAL

Very rude woman on the phone 8 Mar 2024 at 09:00 then 09:05. Builders Warehouse Sunningdale Lifestyle Center. Terrible attitude, refused to give her name.

0
Replies (10)
Builders Warehouse
Builders Warehouse's reply08 Mar 2024, 09:18
Official
 Hi Lynne,

Thank you for bringing this to our attention.

I'm sorry for the experience you've had with one of our staff members.

I'll escalate this matter for you.

We will be in touch.

Regards,
SR
LS
Lynne S's update08 Mar 2024, 11:34
Reviewer Update
Very kind of you, thank you kindly. All I want to know is can you cut a tile for me at that branch?
Builders Warehouse
Builders Warehouse's reply08 Mar 2024, 11:39
Official
Hi Lynne,

I will confirm with the store and provide you with feedback. 

Regards, 
SR
Builders Warehouse
Builders Warehouse's reply08 Mar 2024, 11:43
Official
Hi Lynne,

I received feedback from the team, and the store doesn't do tile cutting. 

If there is anything else, please let us know. 

Regards,
SR
LS
Lynne S's update08 Mar 2024, 13:53
Reviewer Update
Thank you very much.
Builders Warehouse
Builders Warehouse's reply08 Mar 2024, 13:55
Official
Hi Lynne,

You're welcome.

Regards,
SR
LS
Lynne S's update12 Mar 2024, 11:04
Reviewer Update
Hello Builders.

I had a missed call yesterday from the store in question. My phone literally rang for one second and the call was hung up. If they tried to call, they did not le it ring and they did not speak to me.
Builders Warehouse
Builders Warehouse's reply12 Mar 2024, 11:17
Official
Hi Lynne, 

Yes the store has tried to get in contact with you.

Regards,
SR
LS
Lynne S's update12 Mar 2024, 11:19
Reviewer Update
Did you read what I wrote carefully? They didn't even let the phone ring. They hung immediately after one second.
Builders Warehouse
Builders Warehouse's reply12 Mar 2024, 11:22
Official
Yes I understand what you said.

I will get the store to contact you again.

Regards,
SR