1 reviews | Active since Mar 2017

29 Aug 2025, 14:55

RUDE AND *********** KLEINBOOI

Rude and *********** 14h10pm an email sent they cannot deliver what a lie! I received a call around 13h00 from Kleinbooi in Kempton Park branch that they were on the way to deliver my purchased goods. I responded that just am leaving a meeting and was nobody home. I then requested that they give time as I am still at work and will drop some documents in Kempton Park Police station, he raised his tone and aggressively said they were on the way can't they do delivery by my neighbors I refused as I did not get communication the delivery was for today and the only note was they gave couriers my order. Kleinbooi was very rude and told there was nothing he can assist me with I must tell them to deliver next week I asked when next week he said he does not know. I told him they can deliver a3pm or 2h390pm I will be home he said no they must knock off. I did not get any form on communication delivery was today and am working, am shocked that they knock off at 13h00pm and had to bully me this way. Its 14h35 now am home no delivery besides on the purchase form no options for alternative method of delivery or arrangement. I really am disappointed ant this rude behaviour from builders' warehouse besides there are no miss call or text message to let us arrange for them and not all their clients are sitting home awaiting unknown delivery, so am I

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Replies (1)
Builders Warehouse
Builders Warehouse's reply29 Aug 2025, 15:10
Official
Hi Khabo,

Thank you for contacting us.

We try and make all of our customers' shopping experiences pleasant, and I'm sorry this was not the case.

I've escalated this matter, and we will be in touch with feedback.

Regards,
BB