RM
Rikus M

1 reviews | Active since Aug 2015

23 Dec 2015, 08:39

rude and ***********

First person had no idea what kalahari paint was, second person I had to show them their 20 liter and asked for 5 liters. After explaining everything to him he walked and helped another customer. Had to explain it all to the third person and he told me he had to make a mix to give me a 5 liter of the same paint. Came home and the paint differs so much I just threw away the 5 liter. Got the correct paint from DIY. Will never go back to builders, they dont even know their own stock.

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply23 Dec 2015, 10:45
Official
Hello maritzr,

Thank you for your feedback.

I'm sorry the paint you received wasn't what you wanted and for the overall service received.

I can assure this isn't what we want you or any of our customers to experience.
I've escalated your complaint to store management and we'll contact you shortly to resolve this.

Thanks for taking the time to contact us.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent