******* CUSTOMER SERVICE FROM BUILDERS WAREHOUSE

I ordered material to be cut to size on 03/12/2019 . I was told that the order should be ready on 06/12/2019.

When I had called customer care on 06/12/2019 I was referred to Leon from the cutting department who advised me that they had a problem with their edging machine & could not give me a delivery date even when questioned whether the order will be ready before christmas or new years. I requested to speak to the manager of the cutting department who never called me back. I however took the onus upon myself to call the manager Juan Nel who promised to call me back this past Monday 09/12/2019. This never happened hence my 3 calls to the customer care today. The first of which I spoke to Maymoona who hasnt called back at this hour 17.00. I called again & spoke to Dinika who put me on hold for a long time. I could not hold any longer therefore I called back the 3rd time & spoke to Nooh Brown. Nooh did call me back to suggest that I visit the store and speak to Given who does the cutting of boards at the store. I am disgusted at the level of service that I am being subjected to. In this day in age Builders display an attitude of complacency, arrogance & a dont care attitude to its complaining customers. I now promise to go to the store tomorrow and address this in full view of the customers in store PERIOD.... I WILL NOT BE TREATED WITH DISRESPECT AFTER HAVING PAID ALREADY FOR THE GOODS THAT I ORDERED..