Rotten service and attitude.

I went to Builders Warehouse Strubensvalley after being informed by somebody the day before, about an item of which they had plenty. When I entered, I enquired about it and both staff at the entrance directed me to an isleabout 20 mts away. When I went there, A said that it was not in stock and asked of Trolley Pusher if he knew. He said they didn't stock it. I said to Trolley Pusher that it was indeed in stock and that I was not asking him but telling him that. A then called a very ****y Ithumeleng who was adamant that they didnt stock the item at all. When I mentioned to him that I will take his attitude to the manager, he said its fine and "you can even tell the manager where to find me." When I went around looking for a manager, I found manager Kenneth who showed me where the item was to be found. I related my rotten experiences to Kenneth and requested an apology from especially Ithumelelng. Keneth said that this could not be done in front of customers but he will give me a call. Of-course, I left my contact details with him. Its now more than ten days.... I will not support Builders Warehouse and I know of at least 15 friends and family who are in the building trade who I shall definitely deter from purchasing from any Builders Warehouse. If this is the attitude of the staff, I hope their competition grows and all their branches close down. I hope their staff are retrenched without benefit and I hope to live to see Ithumeleng and Kenneth with begging bowls at the street corners.