Rotten apple at Builders Warehouse Pinetown

Builders Pinetown customer service is at risk. Especially considering the exceptional service I've received from the other Builders around durban (ie Durban North, Umngeni, Springfield, Riverhorse Valley).

Two incidents occurred where I was highly mistreated by a staff member, Jameel Adams. These incidents occurred on two separate occasions. One in 2025 and again this weekend in 2026. The manager was involved in both the incidents, however he was unable to resolve the matter or address Jameel accordingly or as expected.

Today 1 March 2026, I went to Builders Pinetown to purchase home improvement items for my house. Upon enquiring about delivery, I learnt that Pinetown did not conduct service similar to the Umngeni Branch. It was unfortunate that I had to be assisted by Jameel again considering the terrible incident that occurred last year. I let by gones be by gones assuming that his conduct has changed. I purchased 3 doors, 1 Trento reducer trim and 1 falcon tiling aluminum strip.

He did an online order for me in the shop to take opportunity of free delivery. I did an online purchase using the builders card. He forgot to charge me for the falcon aluminum strip. He then accused me of trying to ***** it.

I kindly asked the manager to look in the cameras to check whether Jameels statement was true. Manager went to check the cameras. He came back and confirmed that indeed Jameel HANDED ME the falcon aluminum strip from behind the counter. I did not just "walk out with with"! As Jameel insinuated.

Upon requesting an apology. Jameel blatantly refused to apologize and changed the story. The manager was very nice and polite. The manner that he was addressing me, it seemed as though Jameel's behaviour is prevalent and he does not know what to do with him. I told the manager that its unacceptable that his conduct has occurred twice before and refuses to apologise!

The manager then said he is unable to request him to apologise to me. He, the manager will apologise on his behalf. Which is deeply appalling. A manager not being able to resolve customer dissatisfaction is unacceptable.

Jameel is not a good fit for the job he holds at Builders Pinetown, or any other job related to customer interface. He is rude, dishonest, disrespectful, manipulative and highly arrogant.

I would like a formal apology from Jameel Adams.