*********** the "Small Man"

I went on the Internet and searched for curtain rails, which I found at Builders being advertised at R 82.00 for a 2.5-meter rail. I proceeded to Builders in Fourways and to my disgust, I found that I had been charged R155.00 for the item. I phoned and logged a query with the call center, who responded by first of all calling me a small man and then going on to tell me that the price was only applicable to online purchases. Nowhere in the ad are online purchases mentioned and in fact, you are immediately taken to the builders close to you. I tried to write a review on their website, however, I received an email this morning telling me they could not publish it. This is the second similar complaint I lodged with builders, the previous one was incorrect pricing on Chlorine which I was told after paying for it that staff had incorrectly priced the item. I am totally disgusted with the service and would advise anybody out the to make use of Leroy Merlin as the price on the same item was only R89.00 with staff really going out of their way to assist.